National Consumer Credit Protection Act 2009

CREDIT GUIDE

This document provides information about the services we offer.

We are licensed to arrange loans and leases under the National Consumer Credit Protection Act 2009 (NCCP Act). The NCCP Act regulates the activity of lending, leasing, and finance broking.

OUR FULL NAME:

  • JakHaz Enterprises Pty Ltd, As Trustee For The Sheppard Family Trust, Trading As Linked Finance.

AUSTRALIAN CREDIT LICENCE NO:

  • 510210

ADDRESS:

  • 107 Queensbridge Street, Southbank VIC 3006

CONTACT DETAILS:

  • Telephone: 1300 066 999

  • Email: info@linkedfinance.net.au

INTERNAL DISPUTE RESOLUTION:

  • Telephone: 1300 066 999

  • Email: info@linkedfinance.net.au

  • Postal Address: PO Box 543, Bentleigh VIC 3204

EXTERNAL DISPUTE RESOLUTION SCHEME CONTACT DETAILS:

  • Body: Financial Ombudsman Service Limited

  • Member Number: 51269

  • Website Access: www.fos.org.au

  • Telephone: 1800 367 287

  • Postal Address: PO Box 3, Melbourne VICTORIA 3001

Services that we provide:

  • We will assist you in obtaining a loan which is suitable for your purposes.

Our Panel Lenders:

  • Our aggregator is “NFC” (National Finance Choice Pty Ltd) ABN 95 156 544 464 They provide the suite of lenders we have access to.

Our most frequently used lenders which we conduct most of our business are:

  • Macquarie Leasing Pty Ltd

  • Australia & New Zealand Banking Group Ltd

  • Latitude Financial Services Pty Ltd

  • Morris Finance Ltd

  • Pepper Asset Finance Ltd

  • Secure Funding Pty Ltd (Liberty Financial)

We Will Need Information from You:

Under the NCCP Act, we are obliged to ensure that any loan or principal increase to a loan we help you to obtain or we help you to enter into is not unsuitable for you. To decide this, we may need to ask you some questions in order to assess whether the loan is not unsuitable. The law requires us to:

  • make reasonable inquiries about your requirements and objectives;

  • make reasonable inquiries about your financial situation;

  • take reasonable steps to verify that financial situation.

We will assess credit as being unsuitable if at the time it is likely:

  • you could not pay or could only pay with substantial hardship;

  • the credit will not meet your requirements and objectives.

For example, if you can only repay by selling your principal place of residence, it is presumed that the loan will cause substantial hardship unless the contrary is proved. For this reason, we must ask you to provide a significant amount of information. It is therefore very important that the information you provide us is accurate.

We must provide you with a copy of our preliminary assessment of your application if you ask within 7 years of when we assist you. We will provide you with our assessment within 7 business days of your request if it is made within 2 years of us giving you a credit assistance quote. We will provide it within 21 business days if your request is received more than 2 years after we gave you a credit assistance quote. We are only required to give you a copy of the preliminary assessment if we give you credit assistance.

Fees Payable by You:

You may need to pay the lender’s application fee, valuation fee and other fees. We sometimes charge a fee for our services when you enter into a loan we have arranged for you. More details about the fees you must pay will be set out in a credit assistance quote we will give you before a finance application is lodged. You may obtain from us information about how these fees and charges are worked out and a reasonable estimate of those fees.

Commissions Received by Us:

Commission may be received by “NFC” from the lenders who provide finance for you as our customer/s. These commissions are not payable by you. You may obtain from us information about a reasonable estimate of those commissions and how the commission is worked out.

Commissions Payable by Us:

We source referrals from a broad range of sources. For example, we may pay fees to motor dealers, suppliers, real estate agents, or accountants for referring you to us. These referral fees are generally small amounts and accord with usual business practice. These are not fees payable by you. You may, on request, obtain a reasonable estimate of those commissions and how the commission is worked out.

Our Internal Dispute Resolution Scheme:

We hope you are completely delighted with our services, but if you have any complaints you should notify us by contacting our Dispute Resolution Officer, James Sheppard, by:

  • Telephone: 1300 066 999

  • email: james@linkedfinance.net.au

  • in writing: PO Box 543, Bentleigh VIC 3204

or by speaking to any representative of our business who will refer you to the Dispute Resolution Officer. You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing.

When we receive a complaint, we will attempt to resolve it promptly.

Our External Dispute Resolution Scheme:

If we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme specified on page 1. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.

You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.

Questions?

If you have any questions about this credit guide or anything else about our services, just ask at any time. We’re here to provide assistance to you.